Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the below duties.

Position Requires:

• Associate’s Degree or equivalent management experience.
• Strong team leadership.
• Good communication skills.
• Good organizational and interpersonal skills.
• Previous Hotel Experience.

ESSENTIAL FUNCTIONS:

70% Management

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training, including safety training, to staff.
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.

30% Other Duties as assigned

• Covers shifts in all departments as scheduled by the General Manager
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• All other duties as assigned

Recruiting Contact
Cheryl Schamens
cschamens@tharaldson.com