Congratulations to the Owatonna (MN) Country Inn & Suites for being awarded the 2015 Be Our Guest and President’s Award from County Inns & Suites by Carlson – for the third year in a row!!! 

Hotels awarded have achieved the highest honor given by Country Inns & Suites. Winners make a difference to their Guests, communities, and are great stewards of the brand. Each hotel has earned this distinction by demonstrating the highest level of enthusiasm and dedication to the Be Our Guest spirit.

For a hotel to be considered for those two awards, they needed to complete an impressive list of criteria:

Be Our Guest:

• All elements of the BOG program are implemented
• Must be in the top 25% of the Brand
• Reached a Service Performance Index of 9.32, measured in Medallia
• Accomplished a Problem Resolution Rate of 35.3%, and have a Problem Incidence rate of 15.3.

President’s Award:

• Net Promoter Score top 25% of the brand as reported in Medallia – threshold of 63.9 or higher
• Problem Resolution Rate equal to or greater than system average – system average of greater – threshold of 31.7 or higher
• Problem Incident Rate equal or less than the system average – system average of lower – threshold 19.1 or lower
• Revinate Score in top 25% of the brand – cutoff 4.32
• Must be open all of 2015

Congratulations, team. You definitely rocked out and showed how dedicated you are to giving our Guests the best hospitality experience.